FAQ: The Logan Hotel

Question 1

Check In and Check Out time

Accepted Answer

Check in at 4pm Check out at 12:00pm

Question 2

What do I need in order to check in at The Logan?

Accepted Answer

If you have a reservation you will need and ID and to provide a form of payment

Question 3

What is the hotel's cancellation policy?

Accepted Answer

There is a 72 hour cancellation policy.

Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.

Question 4

I need to make a change to my reservation. Who should I contact?

Accepted Answer

Please call Hotel Reservations at 844.634.3605

Question 5

Does the hotel allow smoking?

Accepted Answer

No, we are a smoke free hotel.

Question 6

Do you provide ADA compliant accommodations?

Accepted Answer

At The Logan, we are proud to offer guests a selection of ADA accessible features, and room and suite options. From lowered elevator buttons to roll in showers, we look forward to welcoming all guests in Philadelphia.

ADA Accessible Amenities and Features

Braille touchpads in elevators
Lowered elevator buttons and audible alerts
Audio/visual strobe alarm clocks
32-inch bathroom and bedroom doors
Closed captioning on televisions
Lowered light switches, peep holes, shelf storage, thermostat controls, and closet rods in rooms
Roll-in showers available
Accessible parking spots
Valet parking
Accessible entrances to all meeting rooms, our spa, swimming pool, health club, and business center

Question 7

Are pets allowed at the hotel?

Accepted Answer

All dogs are welcome with a $50 enhancement fee

Upon request, dogs can receive:

Pet bowl and bed
Homemade treats
Downtown pet guide
Dog shaped waste bag dispenser
**A portion of the pet enhancement fee will be donated to a local animal shelter.

Question 8

Media Requests

Accepted Answer

Media requests may be sent to livelogan@theloganhotel.com

Question 9

Is there a fitness center?

Accepted Answer

Guests of The Logan enjoy complimentary access to our additional onsite health and wellness amenities. Swim laps or just enjoy the water at our indoor pool. Break a sweat at our Health Club using state-of-the-art Precor equipment, including treadmills, ellipticals, bikes, a rowing machine, weight machines, free weights, and two Peloton bikes.

HOURS OF OPERATION

The Health Club gym is open 24 hours a day
The pool is open from 6:00 am - 11:00 pm with adult only hours from 6:00 am - 8:00 am and 9:00 pm - 11:00 pm.

*Please note: to access our amenities, you will need a guest room key card. Guest room key cards are applicable for entry for yourself and (3) guests.

Question 10

Do you provide dry cleaning/laundry?

Accepted Answer

Same day laundry and dry cleaning service is available

Question 11

Do you provide concierge services?

Accepted Answer

The Front Desk team is happy to help with any concierge service request.

Question 12

What other services do you provide?

Accepted Answer

Services include: Onsite dining Inroom dining Breakfast (surcharge) Business center Meeting and event space Concierge Onsite spa Free Art Tour mobile app Plush Rocky themed robes Logan coloring book and crayons Late checkout fee of $75 prior to 4 pm and full-day fee after 4 pm (based on availability) Front Desk copy/printing assistance: complimentary up to 25 pages, $0.10 per page after

Question 13

What type of WiFi do you have?

Accepted Answer

Complimentary highspeed Wi-Fi for Hilton Honors Members. Highspeed Wi-Fi is available for all guests at $12.95 per day for standard, or $16.95 per day for premium access.

Question 14

Does the hotel have a swimming pool?

Accepted Answer

There is an Indoor swimming pool

Question 15

What is your street address?

Accepted Answer

One Logan Square Philadelphia, PA 19103

Question 16

How do I get to the hotel?

Accepted Answer

The hotel is within a 10 minute car ride from 30th Street Station 20 minute drive from Philadelphia International Airport

Question 17

Driving directions

Accepted Answer

From I-676 West to Philadelphia Center City Hotel - The Logan Philadelphia: Take I-676 West (Vine Street Expressway) to the Benjamin Franklin Parkway/Museum Area exit. At top of ramp, turn right onto 22nd Street and continue for one block to the first traffic light and turn right onto Benjamin Franklin Parkway. Go through two traffic lights and enter the traffic circle. The Logan Philadelphia Hotel is halfway around the circle on the right at 18th Street and Benjamin Franklin Parkway.

From Philadelphia International Airport: Take I-95 North to exit 22 for Central Philadelphia/Route 676 West (left exit) to Benjamin Franklin Parkway/Museum Area exit. Turn right onto 22nd Street. Go to the first traffic light and turn right onto Benjamin Franklin Parkway. The Logan will be on the right.

Distance From the Hotel: 9 miles

Drive Time: 20 minutes

Town Car Price: $50
Taxi Price: $30
UberX: $17 - $23

From the Pennsylvania Convention Center: Head south on N 12th St towards Arch St. Turn right onto Arch St. Make a slight right onto Ben Franklin Pkwy. Go around the traffic circle towards 18th Street. The Logan Hotel will be on the right.

Distance From the Hotel: 0.7 mile

Walk Time: 14 minutes

Taxi Price: $10
UberX: $57

From the Sports Complex: Head west on Pattison Ave. Turn right onto S Broad St going North. Use the right lane to merge onto I-76 W via the ramp to Valley Forge. Merge onto I-76 W. Take exit 344 for US-30 E/I-676 E towards Central Phila. Continue onto I-676/US-30 E. Take the exit toward Ben Franklin Pkwy. Continue straight onto Winter St. Slight right onto Benjamin Franklin Pkwy. At the traffic circle, take the 2nd exit onto Ben Franklin Pkwy/Race St. Use the right lane to stay on Ben Franklin Pkwy/Race St. The Logan will be on the right.

Distance From the Hotel: 6 miles

Drive Time: 13 minutes

Town Car Price: $40
Taxi Price: $20 - $25
UberX: $10 - $15

From New York: Take I95 / NJ Turnpike South. Take exit 4 onto NJ-73 N. Keep left to continue onto NJ-90 W and follow signs for Betsy Ross Bridge. Use left two lanes to merge onto I-95 S towards Philadelphia. Use the right two lanes to take exit 22 toward U.S. 30 W / Central Philadelphia. Merge onto I-676 W / US-30 W. Take the exit toward Ben Franklin Parkway. Use any lane to turn right onto N 22nd St. Turn right onto Ben Franklin Parkway. At the traffic circle, take the 2nd exit onto Ben Franklin Parkway / Race St. The Logan Hotel will be on the right.

From DC: Take the Baltimore Washington Pkwy in 2, Bladensburg from New York Ave NW. Merge onto Baltimore-Washington Pkwy. Keep right at the fork, follow signs for I-95/North Baltimore. Continue onto I-95 N. Keep left at the fork to stay on I-95 N. Keep left at the fork to stay on I-95 N, follow signs for I-95/I-495/Wilmington/Philadelphia. Use the right 2 lanes to take exit 13 to merge onto PA-29 E/Penrose Ave toward I-76 W/Valley Forge. Continue onto I-676/US-30E. Take the exit towards the Ben Franklin Pkwy. Continue straight onto Winter Street. Slight right onto Benjamin Franklin Pkwy. At the traffic circle, take the 2nd exit onto Benjamin Franklin Pkwy/Race St. Use the right lane to stay on Benjamin Franklin Pkwy/Race St. The Logan Philadelphia hotel will be on the right.

Question 18

Is parking available at the hotel?

Accepted Answer

Self parking $49.00 Valet parking + in & out privileges $58.00 Secured Available Covered Available In/Out Privileges Available with valet parking

Question 19

Is the hotel close to public transportation?

Accepted Answer

The hotel is centrally located 15 minute walk from 30th Street Station 5 minute walk to Suburban station 10 minute walk to City Hall station where you can pick up the Broad Street and Market-Frankford subways as well as multiple bus routes

Question 20

Does The Logan provide room service?

Accepted Answer

In room dining available every day from 6:30 AM – 12 AM *After midnight limited offerings are available from the front desk

Question 21

Does the hotel offer any dining options?

Accepted Answer

Bringing rural chic to life, Urban Farmer, Philadelphia’s Steakhouse, a unique concept by Sage Restaurant Group, is a stylish Philadelphia restaurant that translates the art, culture and classic elegance of the Northeast into artful cuisine prepared with fresh, local ingredients. Guests are welcome to mingle over handcrafted cocktails in the chic lobby lounge, The Commons, and take advantage of the hotel’s enticing room service menu. Imbibe in style and relax in a sophisticated atmosphere at the rooftop bar, Assembly, which features an exquisite outdoor space with unrivaled views of the art and museum district.

Question 22

Do you have an area for cocktails?

Accepted Answer

Commons Lounge Urban Farmer Assembly Rooftop Lounge

Question 23

Where can I go for coffee?

Accepted Answer

Commons Café

Question 24

Number of Venues/Maximum Capacity

Accepted Answer

Indoor and outdoor venues available Up to 265 guests

Question 25

What are some activities for weddings guests off property?

Accepted Answer

Wedding parties are welcome to explore and enjoy Philadelphia to its fullest extent throughout the wedding celebration. Our Front Desk team and Wedding specialists are happy to provide recommendations for your specific interests and needs.

Question 26

Are there wedding planners on property?

Accepted Answer

Your onsite wedding specialist will be there to guide you through menu planning, event set-up and hotel guest room reservations at The Logan. An outside wedding planner is recommended and can guide you through all of the external details, as well as the overall event coordination. This can help take any additional stress off you and allows you to enjoy every moment of the process with your friends and family.

Question 27

Do you have any wedding special offers?

Accepted Answer

Your onsite wedding specialist will be able to assist with confirming a rate available for your guests to obtain sleeping rooms. Once your contract is signed, and we are approximately eleven months prior to your event, we will provide you with a dedicated web-link for your guest to make their reservations at your reduced rate.

The couple will receive a complimentary suite for the wedding night, this is based on a food and beverage minimum which will be discussed at the time of contract. We also extend a reduced rate for the suite for the night prior to the wedding.

Question 28

Do you offer on property catering services?

Accepted Answer

Yes! Just like every wedding is unique, every wedding menu is unique. We will ensure that your menu perfectly complements your wedding and your tastes. You will work closely with your on-site wedding specialist throughout the wedding planning process to design the wedding menu of your dreams. We welcome the opportunity to customize your menu to ensure the wedding reflects your distinctive wedding style.

Question 29

Who do we contact for more information or to request a quote?

Accepted Answer

Fill out an RFP and a wedding specialist will be in touch. https://www.theloganhotel.com/weddings/request-for-proposal

Rates from $329/night

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