What to Know Before Your Stay
Review Our FAQs
Before you make the trip to our downtown Philadelphia hotel, review our FAQs to learn more about what you can expect on your upcoming stay at The Logan.
Still have questions? Get in touch with our friendly staff at any point before, during, or after your stay in Philadelphia. We look forward to hosting you!
Check In and Check Out time
- Check in at 4pm
- Check out at 12:00pm
Early check-in or late check-out can be requested with the Front Desk for a fee however they cannot be guaranteed based on occupancy.
What do I need in order to check in at The Logan?
You must be 21+ to check-in to the hotel. If you have a reservation, you will need an ID and to provide a form of payment.
What is the hotel's cancellation policy?
There is a 72 hour cancellation policy.
Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly or contact customer service. Alternatively, you can cancel your reservation online.
I need to make a change to my reservation. Who should I contact?
Please call Hotel Reservations at 844.634.3605
Does the hotel allow smoking?
No, we are a 100% smoke free hotel. There is a $350 cleaning fee for any standard guest room and a $500 cleaning fee for any suite in violation of this policy.
Do you provide ADA compliant accommodations?
At The Logan, we are proud to offer guests a selection of ADA accessible features, and room and suite options. From lowered elevator buttons to roll in showers, we look forward to welcoming all guests in Philadelphia.
ADA Accessible Amenities and Features
- Braille touchpads in elevators
- Lowered elevator buttons and audible alerts
- Audio/visual strobe alarm clocks
- 32-inch bathroom and bedroom doors
- Closed captioning on televisions
- Lowered light switches, peep holes, shelf storage, thermostat controls, and closet rods in rooms
- Roll-in showers available
- Accessible parking spots
- Valet parking
- Accessible entrances to all meeting rooms, our spa, swimming pool, health club, and business center
Are pets allowed at the hotel?
All dogs are welcome with a $50 enhancement fee
Upon request, dogs can receive:
- Pet bowl and bed
- Homemade treats
- Downtown pet guide
- Dog shaped waste bag dispenser
- **A portion of the pet enhancement fee will be donated to a local animal shelter.
Media requests may be sent to firstname.lastname@example.org
How many guests are allowed per room?
In accordance to the Pennsylvania Innkeeper’s Rights Act there is a maximum capacity of four adults ( 18 years and older) per room and up to two minors.
What is your hotel's photo policy?
Guest privacy is a top priority. To best protect our guests we do not allow photography within the hotel’s public spaces. Special requests can be submitted and approved by the hotel’s Marketing department. To request approval please reach out to email@example.com.
Please note, this policy does not include private events including weddings or corporate meetings within the group’s private contracted space.
What cleaning services am I offered as a long stay guest?
For those guests staying with us five or more nights, we recognize there might be a need to replenish the amenities in your room. While the CDC recommends hotel staff not enter your room until you depart, we do offer two options during your stay to ensure your room remains clean and comfortable:
1) Light-touch service - our Housekeeping team will leave any requested items (fresh sheets and towels, bathroom amenities, etc) on your door. You can leave your trash, used towels and sheets outside your door any time after 9am and Housekeeping will pick it up for cleaning.
2) Full service - our Housekeeping team will provide a full clean of your guest room, including changing the sheets and cleaning the bathroom, in addition to replacing the towels and bathroom amenities. This service can be completed after every third night of your stay, but it must be requested each time.
For your safety and the safety of our staff, we require at least 24-hour notice for full service, and a three-hour window where the room will not be occupied so it can be cleaned. We offer full service cleaning between the hours of 10am and 4pm daily and can be requested by contacting the Front Desk.
Is there a fitness center?
Guests of The Logan enjoy complimentary access to our additional onsite health and wellness amenities. Swim laps or just enjoy the water at our indoor pool. Break a sweat at our Health Club using state-of-the-art Precor equipment, including treadmills, ellipticals, bikes, a rowing machine, weight machines, free weights, and two Peloton bikes.*
HOURS OF OPERATION
The pool is open every day from 8:00am - 8:00pm.
During this time, reservations are required and available for all registered guests. Reservations can be made in one hour sessions at the Front Desk, limited to 15 people or three families in the pool at one time. Each reservation will be assigned a number once inside the pool area and we ask that all groups stay within their numbered seating area when not inside the pool. In accordance to the City of Philadelphia’s executive order we also ask all guests to be conscious of social distancing and to wear a mask when you cannot maintain a 6ft. distance. The Logan team will be sanitizing the pool area every hour.
Health Club Update:
At this time, we will be suspending operations in our health club. We are committed to the health and safety of our guests and look forward to welcoming you back when the time is right for a great workout! In the meantime, we will have yoga mats and small hand weights available for guests that wish to work out in their room or our outdoor courtyard. Please see the Front Desk for more details.
Do you provide dry cleaning/laundry?
Same day laundry and drycleaning service is available
Do you provide concierge services?
The Front Desk team is happy to help with any concierge service request.
What other services do you provide?
- Onsite dining
- Inroom dining
- Breakfast (surcharge)
- Business center
- Meeting and event space
- Onsite spa
- Free Art Tour mobile app
- Plush "Rocky" themed robes
- Logan coloring book and crayons
- Late checkout fee of $75 prior to 4 pm and full-day fee after 4 pm (based on availability)
- Front Desk copy/printing assistance: complimentary up to 25 pages, $0.10 per page after
What type of WiFi do you have?
Complimentary highspeed Wi-Fi for Hilton Honors Members.
Highspeed Wi-Fi is available for all guests at $12.95 per day for standard, or $16.95 per day for premium access.
Does the hotel have a swimming pool?
There is an Indoor swimming pool
What activities do you have available for children?
In addition to the on-site pool we also offer in-room games for families, children and adults alike! Games can be purchased at the Front Desk to enjoy in your room.
$10 to include:
• Candy Land
• Connect Four
• 300 piece Puzzle
• Guess Who
$5 to include:
• Deck of Cards
Are there rollaway beds available?
Rollaway beds are $25 per night and subject to availability.
Transportation & Parking
What is your street address?
One Logan Square
Philadelphia, PA 19103
How do I get to the hotel?
The hotel is within a 10 minute car ride from 30th Street Station
20 minute drive from Philadelphia International Airport
From I-676 West to Philadelphia Center City Hotel - The Logan Philadelphia: Take I-676 West (Vine Street Expressway) to the Benjamin Franklin Parkway/Museum Area exit. At top of ramp, turn right onto 22nd Street and continue for one block to the first traffic light and turn right onto Benjamin Franklin Parkway. Go through two traffic lights and enter the traffic circle. The Logan Philadelphia Hotel is halfway around the circle on the right at 18th Street and Benjamin Franklin Parkway.
From Philadelphia International Airport: Take I-95 North to exit 22 for Central Philadelphia/Route 676 West (left exit) to Benjamin Franklin Parkway/Museum Area exit. Turn right onto 22nd Street. Go to the first traffic light and turn right onto Benjamin Franklin Parkway. The Logan will be on the right.
Distance From the Hotel: 9 miles
Drive Time: 20 minutes
- Town Car Price: $50
- Taxi Price: $30
- UberX: $17 - $23
From the Pennsylvania Convention Center: Head south on N 12th St towards Arch St. Turn right onto Arch St. Make a slight right onto Ben Franklin Pkwy. Go around the traffic circle towards 18th Street. The Logan Hotel will be on the right.
Distance From the Hotel: 0.7 mile
Walk Time: 14 minutes
- Taxi Price: $10
- UberX: $57
From the Sports Complex: Head west on Pattison Ave. Turn right onto S Broad St going North. Use the right lane to merge onto I-76 W via the ramp to Valley Forge. Merge onto I-76 W. Take exit 344 for US-30 E/I-676 E towards Central Phila. Continue onto I-676/US-30 E. Take the exit toward Ben Franklin Pkwy. Continue straight onto Winter St. Slight right onto Benjamin Franklin Pkwy. At the traffic circle, take the 2nd exit onto Ben Franklin Pkwy/Race St. Use the right lane to stay on Ben Franklin Pkwy/Race St. The Logan will be on the right.
Distance From the Hotel: 6 miles
Drive Time: 13 minutes
- Town Car Price: $40
- Taxi Price: $20 - $25
- UberX: $10 - $15
From New York: Take I95 / NJ Turnpike South. Take exit 4 onto NJ-73 N. Keep left to continue onto NJ-90 W and follow signs for Betsy Ross Bridge. Use left two lanes to merge onto I-95 S towards Philadelphia. Use the right two lanes to take exit 22 toward U.S. 30 W / Central Philadelphia. Merge onto I-676 W / US-30 W. Take the exit toward Ben Franklin Parkway. Use any lane to turn right onto N 22nd St. Turn right onto Ben Franklin Parkway. At the traffic circle, take the 2nd exit onto Ben Franklin Parkway / Race St. The Logan Hotel will be on the right.
From DC: Take the Baltimore Washington Pkwy in 2, Bladensburg from New York Ave NW. Merge onto Baltimore-Washington Pkwy. Keep right at the fork, follow signs for I-95/North Baltimore. Continue onto I-95 N. Keep left at the fork to stay on I-95 N. Keep left at the fork to stay on I-95 N, follow signs for I-95/I-495/Wilmington/Philadelphia. Use the right 2 lanes to take exit 13 to merge onto PA-29 E/Penrose Ave toward I-76 W/Valley Forge. Continue onto I-676/US-30E. Take the exit towards the Ben Franklin Pkwy. Continue straight onto Winter Street. Slight right onto Benjamin Franklin Pkwy. At the traffic circle, take the 2nd exit onto Benjamin Franklin Pkwy/Race St. Use the right lane to stay on Benjamin Franklin Pkwy/Race St. The Logan Philadelphia hotel will be on the right.
Is parking available at the hotel?
Self parking $51.00
Valet parking + in & out privileges $59.00
- Secured Available
- Covered Available
- In/Out Privileges Available with valet parking
Is the hotel close to public transportation?
The hotel is centrally located
- 15 minute walk from 30th Street Station
- 5 minute walk to Suburban station
- 10 minute walk to City Hall station where you can pick up the Broad Street and Market-Frankford subways as well as multiple bus routes
Does The Logan provide room service?
In room dining available every day from 6:30 AM – 12 AM
*After midnight limited offerings are available from the front desk
Does the hotel offer any dining options?
Dining Option Descriptions
Bringing "rural chic" to life, Urban Farmer, Philadelphia’s Steakhouse, a unique concept by Sage Restaurant Group, is a stylish Philadelphia restaurant that translates the art, culture and classic elegance of the Northeast into artful cuisine prepared with fresh, local ingredients.
Guests are welcome to mingle over handcrafted cocktails in the chic lobby lounge, The Commons, and take advantage of the hotel’s enticing room service menu.
Imbibe in style and relax in a sophisticated atmosphere at the rooftop bar, Assembly, which features an exquisite outdoor space with unrivaled views of the art and museum district.
Happy Hour Menu 3 PM – 5 PM
Dinner Menu 5 PM – 10 PM
4PM - CLOSE
Note: Happy Hour 4PM-6PM
Monday - Sunday: 7AM -2PM
Do you have an area for cocktails?
Assembly Rooftop Lounge
Where can I go for coffee?
Number of Venues/Maximum Capacity
Indoor and outdoor venues available
Up to 265 guests
What are some activities for weddings guests off property?
Wedding parties are welcome to explore and enjoy Philadelphia to its fullest extent throughout the wedding celebration. Our Front Desk team and Wedding specialists are happy to provide recommendations for your specific interests and needs.
Are there wedding planners on property?
Your onsite wedding specialist will be there to guide you through menu planning, event set-up and hotel guest room reservations at The Logan. An outside wedding planner is recommended and can guide you through all of the external details, as well as the overall event coordination. This can help take any additional stress off you and allows you to enjoy every moment of the process with your friends and family.
Do you have any wedding special offers?
Your onsite wedding specialist will be able to assist with confirming a rate available for your guests to obtain sleeping rooms. Once your contract is signed, and we are approximately eleven months prior to your event, we will provide you with a dedicated web-link for your guest to make their reservations at your reduced rate.
The couple will receive a complimentary suite for the wedding night, this is based on a food and beverage minimum which will be discussed at the time of contract. We also extend a reduced rate for the suite for the night prior to the wedding.
Do you offer on property catering services?
Yes! Just like every wedding is unique, every wedding menu is unique. We will ensure that your menu perfectly complements your wedding and your tastes. You will work closely with your on-site wedding specialist throughout the wedding planning process to design the wedding menu of your dreams. We welcome the opportunity to customize your menu to ensure the wedding reflects your distinctive wedding style.
Who do we contact for more information or to request a quote?
Fill out an RFP and a wedding specialist will be in touch